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Terms & Conditions

artridgeplatform ltd

1. Information about the entrepreneur
In Belgium excecuted by Proinkt GCV

 AV Jules Bordet,B16

1140 Evere


Email: info@proinkt.be
Cartridgeplatform can be reached by telephone on weekdays from 9.00 am to 5.00 pm.


1.1 In these Terms and Conditions we mean under 'Cartridgeplatform: 

1.2 User: Every natural person or legal entity that is or will be in a contractual relationship of any kind with Cartridgeplatform

2. General
2.1 In addition to the General Terms and Conditions described below, Cartridgeplatform may apply different conditions, specifically to the type of transaction or nature of the order / product. If there are differences between the additional conditions and these General Terms and Conditions, then the provisions from the supplementary conditions apply above those of the General Terms and Conditions, unless otherwise specified.

2.2 The General Terms and Conditions apply to Cartridgeplatform and everyone who places orders with Cartridgeplatform

2.3 Cartridgeplatform reserves the right to change and / or supplement the General Terms and Conditions at any time in future orders.

2.4 By using the website of Cartridgeplatform and / or placing an order, the User accepts the General Terms and Conditions, as well as all other rights and obligations stated on this site.

2.5 The General Terms and Conditions that the User applies do not apply.


3. The offer
3.1 The offer on the site contains sufficiently detailed information about the nature of the products and / or the services. Each offer contains sufficient information for the User so that the latter is clear about his / her rights and obligations associated with
the acceptance of the offer. Mistakes or errors in the offer do not bind the entrepreneur. Despite the great care with which the website is composed, Cartridgeplatform can not be held responsible for errors and / or mistakes that have crept into the website.

3.2 Article 3.1 concerns in particular:
- The price, expressed in Euro and excluding VAT, including Recupel and other surcharges.
- Possible shipping costs


4. The agreement
4.1 The agreement is valid as soon as the User has placed the order, and is confirmed by an order confirmation by email to an Email address provided by the User.
4.2 The User and Cartridgeplatform expressly agree that an agreement, made by using electronic communication forms, is valid, whereby the absence of a written signature does not affect the binding force of the acceptance of the offer.


5. Right of withdrawal
5.1 After the acceptance of the offer, the purchase of a product and / or the delivery of a service, the consumer always has the possibility to terminate this agreement without giving reasons, within fourteen (14) days. This period commences on the day after the User has received the product and / or the moment at which the service has been accepted. When the last day of this term does not fall on a working day
the next working day will be the last day of the term.
5.2 There is an exception to Article 5.1, as a result of which the User no longer has the right to cancel the purchase. This is the case when the seals on ink cartridges and/or toner cartridges are broken and/or when the products have been installed or registered.
5.3 In case of revocation, the User will not exceed the costs of the return shipment.
5.4 In the event of revocation, a refund will be made as soon as possible if the User has paid an amount, but no later than fourteen (14) days after receipt by Cartridgeplatform of the revocation request or as soon as possible (but no later than seven (7) days after receipt of the returned goods if this exceeds the period of the aforementioned 14 days.

5.5 If you wish to return a product you can fill in this form.


6. Delivery
6.1 Orders are sent as soon as possible, we strive to send orders within one (1) day after receipt of payment. Save as otherwise provided,
the delivery deadline is thirty (30) days after receipt of the payment, unless another delivery period has been agreed. If the User does not have his product
in accordance with the above conditions, he has the right to terminate the contract without charge.
6.2 Deliveries take place at the shipping address specified by the User, which is specified at the conclusion of the agreement.
6.3 As soon as the products to be delivered have been delivered to the indicated delivery address (Article 6.2), the risk of resting on the products will pass to the User.
6.4 If it is not possible to deliver all products at the same time
(for example if some of the products are not in stock) then De Inkt and Tonershop CV can decide to execute the delivery in several times.
6.5 If the product suffers damage during transport to the User, the costs for repair, or the provision of a new product for the account
from De Inkt and Tonershop CV.


7. Defects and complaints
7.1 Upon acceptance of the delivery of the products, the User must inspect the products accurately. Complaints from the User regarding the delivery and which must be visible at the latest must be reported by the buyer to Cartridgeplatform in writing within seven (7) days of delivery.

7.2 In case of complaints the customer always has the possibility to contact De Inkt and Tonershop CV, we try to help you as well as possible. Complaints must be described clearly and in detail and must be sent to us by mail or in writing.


8. Warranty
8.1 We follow the legal provisions regarding guarantee that are laid down in Belgian legislation.
8.2 No warranty is provided in addition to the legal provisions in the following cases:
- If wear of the product can be considered normal.
- If changes have been made to the product, such as repairs without permission from Cartridgeplatform or the manufacturer of the product.

- If no original invoice can be submitted, if it has been changed or if it has been (partially) rendered illegible.
- If the defects are the consequence of not corresponding or improper use with the destination.
- When the defects are due to damage on purpose, serious negligence or negligent maintenance.
- When the defects result from use with defective third-party devices.